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NCERT Answers of CBSE Class 10 Economics - Consumer Rights


CBSE Class 10, NCERT Economics (Understanding Economic development)


NCERT Solutions – NCERT Answers

 For answers of previous questions (Q. No 16) please visit our post:

Question 7: Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Answer: If I purchase a bottle of honey and a biscuit packet, I shall have to look for Agmark on the bottle of honey and ISI mark on the biscuit packet.
This is because honey is a agricultural produce while biscuit is a consumer good.

Question 8: What legal measures were taken by the government to empower the consumers in India?
Answer: Several legal measures have been taken by the government in this context. They include enactment of the Consumer Protection Act (COPRA), 1986. The government also amended certain provisions in other Acts. The measures were:
     1) Consumer Protection Act applies to all goods and services except some specific goods.
     2) It covers all the given rights of consumers.
     3) The provisions of the Act are compensatory as well as preventive and punitive.
     4) It ensures all the given rights of consumers.
     5) To promote and protect the rights of consumers, consumer protection councils at the             district, state and central levels were established.
     6) A three-tier quasi-judicial machinery at the district, state and national levels was set up for     simple, speedy and inexpensive redressal of consumer disputes.


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Question 9: Mention some of the rights of consumers and write a few sentences of each.
Answer: The following are the rights of consumers under the Indian laws which the business community has to keep in mind:
     1) Right to Safety: Consumers have the right to be protected against the marketing of             goods and delivery of services that are hazardous to life and property.
     2) Right to be Informed: Consumers have the right to be informed about the aspects of           goods and services that they purchase. These aspects include: quality, quantity, potency,     purity, standard and price of goods.
     3) Right to Choose: It ensures the consumers' access to variety of goods and services at a     fair prices.
     4) Right to Seek Redressal: Consumers have the right to seek redressal against unfair           trade practices and exploitation.
     5) Right to Represent: We as consumers have the right to represent in the consumer               courts. Our interest should receive due consideration at appropriate forums.
     6) Right to Consumer Education: This includes knowledge about goods and issues               relating to consumer welfare.

Question 10: By what means can the consumers expresses their solidarity?
Answer: The consumers can express their solidarity by consumer movement. They form consumer organizations or groups, which are locally known as consumer forums or consumer protection councils.
These voluntary organizations such as Resident Welfare Associations guide consumers on how to file cases in the consumer court. They also represent individual consumers in the consumer courts.

 CBSE Class 10 Economics - CONSUMER RIGHTS

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Question 11: Critically examine the progress of consumer movement in India.
Critically evaluate the role played by the consumer movement in India.
Answer: The consumer movement emerged as a social force to protect and promote consumer interests against unfair trade practices.
Progress / Evolution of Consumer Protectionism / Movement in India:
1. References to the protection of consumers' interest against exploitation by trade and industry, underweight, adulteration can be found even in the Kautilya's Arthashastra.
2. However, organised and systematic movement has been started in the 1960s.
3. A major step taken by the government was the enactment of the Consumer Protection Act, 1986.
4. India is one of the countries that have exclusive courts for consumer redressal.
5. The consumer movement has made remarkable progress in terms of number of organized groups and their activities. These are more than 700 consumer groups in our country of which 20-25 groups are well-organized and recognized for their work.

Demerits / disadvantage / difficulties (shortcomings / problems) of consumer redressal process:
Criticisms or shortcomings or problems of consumer redressal process - It is criticised on the following grounds:
1. The consumer redressal process is expensive and time-consuming.
2. In most cases cash memos are not issued. Hence, evidence is not easy to gather.
3. Most purchases in the market are from small retail shops.
4. The existing laws are not very clear about compensation to consumers injured by defective products.
5. Consumer awareness is spreading very slowly.
6. Enforcement of laws especially in the unorganized sectors is weak.
7. Rules and regulations for working of markets are often not followed.
Thus, consumer movements can be effective only with the consumers' active involvement.

Question 13: Say True or False:
1. COPRA applies only to goods.
2. India is one of the many countries in the world which has exclusive courts for consumer redressal.
3. When a consumer feels that he has been exploited, he must file a case to the District Consumer Court.
4. It is worthwhile to move to consumer courts only if the damages incurred are of high value.
5. Hallmark is the certification maintained for standardization of jewellery.
6. The consumer redressal process is very simple and quick.
7. A consumer has the right to get compensation depending on the degree of the damage.

1.False; 2.True; 3.True; 4.False; 5.True; 6.False; 7.True.

 For answers of previous questions (Q. No 16) please visit our post:

Related study: For answers of Chapter 5 NCERT Intext Questions please visit our post -
>> Consumer Rights - Class 10 CBSE Economics - NCERT Answers of Chapter 5 Intext Questions of Page 77, 78, 79, 80

>> CBSE Guide plus CBSE Guess Questions - Class X, NCERT Economics - Consumer Rights

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