Class X, NCERT Economics Social Science - Consumer Rights - Intext Questions of Page 81, 82, 84, 86


CBSE Class X, Economics (Social Science)Chapter 5, CONSUMER RIGHTS

NCERT answers of Intext questions

For answers of questions of earlier pages please refer to our previous post:

Page - 81
Question 1: When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?
Answer: The possible reason of higher price than the Maximum Retail Price of product may be: sellers charge arbitrary prices to earn high profits. On the other hand, price charged is lower than the Maximum Retail Price because of the bargaining of the consumers.
Yes, consumer groups should make pressure on sellers to keep the price lower than the Maximum Retail Price.
Question 3: People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
Answer: Yes, I agree with the statement that the RTI Act gives citizens the power to question. The Act ensures its citizens all the information about the functions of government departments.
Page - 82
Question 1: The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.
    1) 15 gm more in every 500 gm pack.
    2) Subscribe for a newspaper with a gift at the end of a year.
    3) Scratch and win gifts worth 10 lacks.
    4) A milk chocolate inside a 500 gm glucose box.
    5) Win a gold coin inside a pack.
    6) Buy shoes worth 2000 and get one pair of shoes worth 500 free.
1) 15 gm more in every 500 gm pack.
6) Buy shoes worth 2000 and get one pair of shoes worth 500 free.
Page - 84
Question 1: Arrange the following in the correct order.
    a) Arita files a case in the District Consumer Court.
    b) She engages a professional person.
    c) She realises that the dealer has given her defective               material.
    d) She starts attending the court proceedings.
    e) She goes and complains to the dealer and the Branch           office, to no effect.
     f) She is asked to produce the bill and warranty before the         court.
    g) She purchases a wall clock from a retail outlet.
    h) Within a few months, the dealer was ordered by the court       to replace her old wall clock with a brand new one at no         extra cost.
1- (g), 2- (b), 3- (c), 4- (e), 5- (a), 6- (d), 7- (f), 8- (h)
Page - 86
Question 3: What is the difference between consumer protection council and consumer court?
Consumer Protection Council
The consumer movement in India has led to the formation of various voluntary consumer organizations which are locally known as consumer forums or consumer protection councils. They guide consumers on how to file cases in the consumer court, create awareness among consumers. They can also represent consumer in the consumer court.
Consumer Court
The Consumer Protection Act, 1986 has the provision for setting up a three-tier judicial system which is popularly known as consumer courts at district, state and national levels. The function of consumer court is to settle consumer disputes. The district level court deals with cases involving claims upto 20 lacks, the state level courts between 20 lack and 1 crore while the national level court deals with cases involving claims above 1 crore.
Question 4: The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess.
    1) Right to choice.
    2) Right to Information.
    3) Right to redressal.
    4) Right to representation.
    5) Right to Safety.
    6) Right to consumer education.
Categorise the following cases under different heads and mark against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately.
(b) John is dissatisfied with the services provided by MTNL for the past few months. He files a case in the District Level Consumer Forum.
(c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint.
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys.
(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else.
(f) You realize that you have received a defective camera from a dealer. You are complaining to the head office persistently.
(a) Right to Safety.
(b) Right to redressal.
(c) Right to Information.
(d) Right to consumer education.
(e) Right to choice.
(f) Right to representation.
Question 5: If the standardization ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?
Answer: There are many goods available in the market without ISI or Agmark certification. This is because, it is not compulsory for all the producers to follow standards and get certified by the institutions like ISI or Agmark.
Question 6: Find out the details of who provides Hallmark and ISO certification.
Answer: Bureau of Indian Standards (BIS) provides Hallmark certification.
Hallmarking of Gold Jewellery is operated through BIS network of Regional and Branch Offices all over the country.
International Organization for Standardization (ISO) certifies the standards of products at the international level. It was established in 1947 and located in Geneva.
BIS has been an active member of ISO. So, it takes active part in the development of International Standards with a view to protect the interests of Indian trade and industry.
For answers of questions of earlier pages please refer to our previous post:

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